Order from Randakk’s cancelled

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Earthwing
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Order from Randakk’s cancelled

#1

Post by Earthwing »

Hi everyone, I’m not sure if this is the right place to post this. If it is please let me know?

I placed an order from Randakks on July 22 and just received and email that they cancelled my order.

Confused, I reached out to their customer service team to ask why and I received this strange reply:

“Steve,

We appreciate you reaching out to us. Our company uses a fraud prevention program that cross-checks key factors such as, but not limited to: Phone number registration, Email address registration, Billing and shipping address residency/registration, IP address registration, and location used to place the order, Credit card billing address/zip code/ CCV. Based on the results of these checks, an order is either processed or canceled.”

The money was debited from my account the same day I placed the order and in their email there was no mention of a refund.

I’ve sent a reply asking for greater clarity.

I also tried calling and got their voicemail, which is full.

I am ordering from Canada but don’t see any issue with that.

I have never had this issue ordering online which I do often, like hundreds of times a year or more.

Just wondering if anyone else has had the same experience and if there is a way around it.

Thank you!!
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pidjones
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Re: Order from Randakk’s cancelled

#2

Post by pidjones »

Ever ordered from Mike's XS, Dime City Cycles, Z1 Enterprizes? All owned by the same company as Randakk (Z1 Enterprizes).
"Love 'em all.... let God sort 'em out!"
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Whiskerfish
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Re: Order from Randakk’s cancelled

#3

Post by Whiskerfish »

I would give it a few days. If you do not hear anything in a week or so let me know and I will touch base with them.
"Agreement is not a requirement for Respect" CDR Michael Smith USN (Ret) 2017
"The book is wrong, this whole Conclusion is Fallacious" River Tam
2008 GL1800 IIIA "TH3DOG"
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1975 Naked Noisy and Nasty in town bike
and a whole garage full of possibilities!!

Psst. oh and by the way CHANGE YOUR BELTS!!!!
Earthwing
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Re: Order from Randakk’s cancelled

#4

Post by Earthwing »

pidjones wrote: Wed Jul 27, 2022 5:15 pm Ever ordered from Mike's XS, Dime City Cycles, Z1 Enterprizes? All owned by the same company as Randakk (Z1 Enterprizes).
Thanks for the support, no I haven’t.

I felt comfortable ordering from Randakk’s because they seem so reputable and really embedded in the Goldwing community.

@whiskerfish, thank you so much. I’ll let you know.

I really just want the parts as it seems the Randakk carb kit is the way to go for what I need to do.

Cheers,

Steve
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5speed
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Re: Order from Randakk’s cancelled

#5

Post by 5speed »

I've ordered from them before with no issue.
Are you surfing thru a vpn? If so that may have flagged your order.
1982 1100 standard. (sold)
1986 Yamaha FJ1200
2000 Yamaha Roadstar
1976 GoldWing. running but not on the road
1978 Goldwing. future cafe project.
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1983 Shadow 500. (sold)
Earthwing
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Re: Order from Randakk’s cancelled

#6

Post by Earthwing »

5speed wrote: Thu Jul 28, 2022 2:16 pm I've ordered from them before with no issue.
Are you surfing thru a vpn? If so that may have flagged your order.
No, I do use an online telephone service called Fongo, I’m wondering if that might have triggered something.

They responded today saying I could use PayPal, which I don’t use.

Still mention of a refund.

It’s a bit frustrating lol
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5speed
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Re: Order from Randakk’s cancelled

#7

Post by 5speed »

Earthwing wrote: Thu Jul 28, 2022 9:54 pm
5speed wrote: Thu Jul 28, 2022 2:16 pm I've ordered from them before with no issue.
Are you surfing thru a vpn? If so that may have flagged your order.
No, I do use an online telephone service called Fongo, I’m wondering if that might have triggered something.

They responded today saying I could use PayPal, which I don’t use.

Still mention of a refund.

It’s a bit frustrating lol
that would be very frustrating..but their carb kits are the best out there.
I use paypal for the convenience..you don't need to fill out your mailing,shipping address every time you order online, you get buyer protection and also a record of your purchases.
Click on pay with paypal and you're done.
1982 1100 standard. (sold)
1986 Yamaha FJ1200
2000 Yamaha Roadstar
1976 GoldWing. running but not on the road
1978 Goldwing. future cafe project.
2019 Can-Am ryker (boss's new ride)

2002 Shadow American Classic(sold)
1983 Shadow 500. (sold)
redglbx
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Re: Order from Randakk’s cancelled

#8

Post by redglbx »

Steve,

I’ve ordered a bunch from Randakks using PayPal with zero issues, might be worth setting up a PayPal account.


Steve
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Jonesz
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Re: Order from Randakk’s cancelled

#9

Post by Jonesz »

redglbx wrote: Fri Jul 29, 2022 8:16 am Steve,

I’ve ordered a bunch from Randakks using PayPal with zero issues, might be worth setting up a PayPal account.


Steve
Yep it might come in handy from time to time but as he said his account has already paid for the order on the day it was placed? No refund indicated?
Jonesz

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Re: Order from Randakk’s cancelled

#10

Post by BlueThunder »

It sounds like you used a debit card. NEVER, EVER DO SO FOR AN ONLINE OR TELEPHONE ORDER! There is virtually no protection from fraud or issues as you described. A debit Visa (or whatever) is not the same as a credit card where numerous protections exist.
...Brian
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Earthwing
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Re: Order from Randakk’s cancelled

#11

Post by Earthwing »

Thanks everyone for the support. I still haven’t heard from them since I sent the screen shot showing my account was debited, and I haven’t received a refund. I haven’t received any reply to my voicemail message either. They are on Eastern time and I’m on the West coast so they are closed when I get home from work, if I haven’t received the refund by Monday I’ll call them again before heading to work.

So weird :p
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5speed
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Re: Order from Randakk’s cancelled

#12

Post by 5speed »

BlueThunder wrote: Fri Jul 29, 2022 6:08 pm It sounds like you used a debit card. NEVER, EVER DO SO FOR AN ONLINE OR TELEPHONE ORDER! There is virtually no protection from fraud or issues as you described. A debit Visa (or whatever) is not the same as a credit card where numerous protections exist.
I have a visa with a $500 credit limit that I use for online purchases.
Had my credit card info used once before to buy $900 worth of tickets to a football game. that was the day I applied for the visa.
1982 1100 standard. (sold)
1986 Yamaha FJ1200
2000 Yamaha Roadstar
1976 GoldWing. running but not on the road
1978 Goldwing. future cafe project.
2019 Can-Am ryker (boss's new ride)

2002 Shadow American Classic(sold)
1983 Shadow 500. (sold)
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Whiskerfish
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Re: Order from Randakk’s cancelled

#13

Post by Whiskerfish »

I contacted Randall directly and mentioned it to him. He has nothing to do with day to day operations anymore but does stay in touch. He told me his last contact with them was a couple weeks ago and that they were crazy busy. I will try to get in touch with Russ next week during business hours. I am absolutely certain this will be resolved but the delays are unfortunate.
"Agreement is not a requirement for Respect" CDR Michael Smith USN (Ret) 2017
"The book is wrong, this whole Conclusion is Fallacious" River Tam
2008 GL1800 IIIA "TH3DOG"
1975/6/7/8/9 Arthur Fulmer Dressed Road bike
1975 Naked Noisy and Nasty in town bike
and a whole garage full of possibilities!!

Psst. oh and by the way CHANGE YOUR BELTS!!!!
Earthwing
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Re: Order from Randakk’s cancelled

#14

Post by Earthwing »

Whiskerfish wrote: Sat Jul 30, 2022 11:59 am I contacted Randall directly and mentioned it to him. He has nothing to do with day to day operations anymore but does stay in touch. He told me his last contact with them was a couple weeks ago and that they were crazy busy. I will try to get in touch with Russ next week during business hours. I am absolutely certain this will be resolved but the delays are unfortunate.
Thank you so much for doing that. I checked my account today and I have received a full refund, I feel better now. I’m going to place my order again using a friends credit card, I’m sure that will go through fine. Perhaps I’ll look into setting a PayPal account for future use.

Thank you again Whiskerfish and everyone else for the support.

I’m a brighter note, my new timing belts will arrive on Wednesday!! Looking forward to getting that job done so I can get back to getting her running.

Steve
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Whiskerfish
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Re: Order from Randakk’s cancelled

#15

Post by Whiskerfish »

Good to hear. They have always been a stand up business. I am sure the communications failure is just a matter of being too busy but that is part of the job. Glad to hear it is working out action1 action1 action1
"Agreement is not a requirement for Respect" CDR Michael Smith USN (Ret) 2017
"The book is wrong, this whole Conclusion is Fallacious" River Tam
2008 GL1800 IIIA "TH3DOG"
1975/6/7/8/9 Arthur Fulmer Dressed Road bike
1975 Naked Noisy and Nasty in town bike
and a whole garage full of possibilities!!

Psst. oh and by the way CHANGE YOUR BELTS!!!!
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