I suppose the bulk of the message to forum users is as above and I urge people not to use the company and Randakks have agreed but should you be interested in the story its below.
Name James Moss
Email the_james_moss@
Phone +440786
Reason
Customer Service
Bike Information
1975 Honda Goldwing GL1000
Message
I have a serious complaint regarding Bear Cycles, one of your 'approved' carburettor restoration partners. I, my brother and my restorer have all contacted him regarding the complete mess he made restoring my carbs. over a year on and I am now having to pay the restorer to completely strip, clean, restore and replace worn and damaged parts from a set of GL1000 carbs that were sent to him. I did my research via both the Goldwing sites and they all said your carb kit was the best. I went onto your site and saw the recommended installers for your kit. Approved and trained by yourselves it said. Unfortunately, Pistol Pete had passed so I chose Bear. I am in the UK but the bike is at my brother’s house in Boston Mass. I bought it with the plan to come over and do road trips with my brother. It needed restoration so it went to a highly recommended restorer in Mass. I stupidly said he could do all the work other than the carbs which should go to Bear. They were sent but when they came back, they had been trashed. Two float posts were broken, they stank of old fuel and had clearly never seen a cleaning tank. We contacted Bear who claimed he was moving premises and had given the job to an employee to do and it was their fault, this seemed strange as half way through the job Bear emailed us to explain he believed the shafts were from a different set of similar Honda GL1000 carbs. He apologised and said send them back and he would do them personally and he would replace the two carb bodies damaged in the last attempt. We ended up paying postage which is not cheap. The set came back days before I arrived to do a two-week road trip. The restorer fitted them but the linkage had been damaged and it would not run at all on the rear nearside carb. They had to be removed and checked. It was due to something in the carb being fitted upside down which stopped the float from dropping and any fuel from entering the float bowl. I had to cancel the road trip, costing 100s of dollars/£, doing a few days on a borrowed bike, Bear was contacted but he was not interested at all in doing any remedial work or any recompense. After that the restorer explained that he was not going to fit the carbs as he had done a lot of work on the bike and he was not prepared to fit a set of carbs that he was not confident about and is telling me the carbs will need a full clean as they are filthy and another full carb kit. So it now appears that after paying over $600 for Bear to 'restore' my carbs, I am going to pay it again to have a professional to do the job properly. I am coming back at the end of August to do the road trip again. Is this the sort of customer service you expect or approve? I can’t see that you would want your reputation associated with this. I have all the emails and pictures of the abysmal attempt by Bear who has been anything but customer friendly which is why I am coming to you. I am literally hundreds of dollars out of pocket.
- Broken post from first attempt
- Broken post from first attempt.jpeg (131.51 KiB) Viewed 1022 times
- Condition after second attempt
- Condition from second rebuild attempt.jpg (186.33 KiB) Viewed 1022 times
- c
- image2[16162].jpeg (142.99 KiB) Viewed 1022 times
- Part state from first attempt
- Parts from first attempt.jpeg (126.88 KiB) Viewed 1022 times
- Parts state from second attempt
- Parts from second attempt.jpg (221.52 KiB) Viewed 1022 times
. The shipping typically costs about $60.00 for a set of carbs so it will cost you about $120.00 (total shipping) to get them fixed. Cedric
